At Aroma Crate, we strive to ensure a smooth and efficient shipping experience. Below is our Shipping Policy to help you understand the process and delivery expectations.
1. Shipping Methods
We offer reliable and trusted shipping services to ensure your order reaches you promptly. Currently, we ship using standard courier services to most locations. Please note that shipping times may vary depending on your location and the availability of products.
2. Processing Time
2.1. Order Processing:
- All orders are processed within 2 business days from the time the order is placed.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive an order confirmation email once your order has been successfully placed.
2.2. Shipping Time:
- Once your order has been processed, the estimated delivery time is between 5 to 7 business days for most domestic locations.
- International shipping times may vary depending on the destination country, and additional customs delays may apply.
3. Shipping Costs
Shipping charges are calculated at checkout based on your delivery address. The shipping fee will be clearly displayed before you confirm your order.
4. Delivery Areas
If your location is not listed, please contact us at [email protected] for further assistance.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with the tracking number and details. You can track your order using the provided tracking link.
6. Shipping Delays
While we aim to deliver your products within the estimated timeframe, please note that shipping times may be affected by factors beyond our control, such as:
- Weather conditions
- Public holidays
- Delivery service delays
- Customs processing (for international orders)
We will notify you if there are any significant delays affecting your order.
7. Address Accuracy
Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided at checkout.
8. Order Issues or Damages
If your order is damaged or there is an issue with the delivery, please contact us within 48 hours of receiving your package. We will assist you with resolving the issue promptly.
9. Contact Information
If you have any questions or concerns regarding your shipment, please feel free to reach out to us at:
Email: [email protected]
Thank you for choosing Aroma Crate! We appreciate your trust in our products and services.
